Privacy Policy for Email, Phone, and SMS Communications
Timberline Pallet, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you interact with us via email, phone, or SMS services.
1. Information We Collect
We may collect the following information when you interact with our communication services:
- Personal Identifiable Information: Name, email address, phone number, and other contact details.
- Communication Details:
- Email: Messages you send to us, including subject lines, content, and attachments.
- Phone: Call logs, including dates, times, and recordings (if applicable).
- SMS: Messages sent to and received from us, including timestamps and responses.
- Optional Information: Any additional details you provide voluntarily, such as preferences or feedback.
2. How We Use Your Information
We use the information collected to:
- Communicate with you via email, phone, or SMS for:
- Transactional purposes (e.g., order updates, account verification).
- Marketing and promotional messages (with your consent).
- Customer support and service inquiries.
- Improve the quality and relevance of our communications.
- Comply with legal and regulatory requirements.
3. Consent and Opt-In
By providing your contact information and opting into our communication services, you consent to receive:
- Emails from Timberline Pallet.
- Phone calls related to service inquiries or promotions.
- SMS messages, including alerts, updates, and promotional offers.
Message and data rates may apply.
4. Opt-Out Rights
You can opt out of receiving communications from us at any time:
- Email: Reply with “unsubscribe” as the subject to any email.
- Phone: Inform the caller or contact us directly at 563-386-8290.
- SMS: Reply with “STOP” to any SMS message you receive from us.
Once you opt out, we will no longer send you promotional messages. However, we may still contact you for transactional or legal purposes.
5. Information Sharing
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party platforms that facilitate communication services, such as email delivery, phone support, and SMS messaging.
- Legal Authorities: To comply with legal obligations, prevent fraud, or protect our rights.
6. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Children’s Privacy
Our email, phone, and SMS communication services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting. We encourage you to review this policy periodically.